This Privacy Policy outlines how Footprintweb (www.footprintweb.com.au) collects, uses and protects your personal information.

Footprintweb is committed to providing you with the best possible customer service experience. We are bound by the Privacy Act 1988 (Cth), which sets out principles relating to the privacy of individuals.

Collection of Personal Information

You may browse many areas of our website without providing personal information. However, to access certain features — including customer support services — you may be required to provide personally identifiable information.

This may include (but is not limited to):

• Your name and contact details
• A unique username and password
• Information provided to assist with account recovery

We collect only the information necessary to provide our services.

Use of Personal Information

We use your personal information to:

• Provide products and services
• Respond to enquiries and customer support requests
• Process transactions
• Improve our website and service offerings

In addition, when you visit our website, we may automatically collect certain non-personally identifiable information, including:

• Browser type and version
• Operating system
• Pages viewed
• Access times
• Referring website addresses

This information is used internally to analyse website traffic, improve user experience and enhance site performance.

Sharing of Personal Information

From time to time, we may engage third-party service providers to perform services on our behalf, such as handling customer enquiries, processing transactions, or managing freight and delivery.

These third parties are provided only with the information necessary to perform their services and are required to maintain confidentiality and comply with privacy obligations.

We do not sell or rent your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and help us improve our services.

Cookies are small data files stored on your device that allow us to recognise your browser and remember certain information.

We may use cookies to:

• Analyse website traffic and usage patterns
• Improve website functionality and performance
• Deliver a more personalised browsing experience

Most web browsers automatically accept cookies. You can choose to modify your browser settings to decline cookies if you prefer; however, doing so may affect the functionality of parts of this website.

Data Retention

Footprintweb retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory, accounting or reporting requirements.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify the information in accordance with applicable laws and regulations.

Changes to This Policy

Footprintweb reserves the right to update this Privacy Policy at any time. Any changes will be effective upon publication on this website.

If you do not agree with this Privacy Policy, please discontinue use of the website.

Accessing Your Personal Information

You have the right to request access to the personal information we hold about you, subject to exceptions permitted by law.

To request access, please contact us in writing for security purposes. A reasonable administrative fee may apply to cover the cost of providing access.

Website Analytics and Advertising

Footprintweb uses third-party analytics and advertising tools to better understand website traffic and improve our services.

These tools may include (but are not limited to):

• Google Analytics
• Advertising and remarketing platforms
• Social media tracking pixels (such as Meta/Facebook Pixel)

These services may collect non-personally identifiable information such as:

• Pages visited
• Time spent on the site
• Referral sources
• Device and browser information
• Interactions with advertisements

This information helps us analyse website performance, improve user experience and deliver more relevant marketing content.

Where required, these third parties manage information in accordance with their own privacy policies.

You can control or disable cookies through your browser settings at any time.

Direct Marketing Communications

From time to time, Footprintweb may use personal information (such as your name and email address) to send you updates, news, marketing or promotional materials that may be of interest.

You may opt out of receiving marketing communications at any time by:

• Using the unsubscribe link in emails, or
• Contacting us directly

We will not send marketing communications without a lawful basis to do so.